We really love you, for this reason, if you are not fully satisfied with our product within the next 60 days, send it back for a prompt and courteous refund.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, send us an email to info@pelesgrace.com
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund isofficially posted. A refund might take 5-7 business days.Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pelesgrace.com.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@pelesgrace.com and send your item to Pele’s Grace USA, INC. 132 E 6th St, Tempe, AZ 85281, USA United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We will send a refund to the gift giver directly.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Pele’s Grace USA, INC. 132E 6th St, Tempe, AZ 85281, USAYou are responsible for the shipping costs. They are non- refundable.We strongly encourage using a trackable shipping service or purchasing shipping insurance